TP2

1.     Listen actively and attentively to the objection, and repeat it back to the customer to confirm that you understand their concern.

2.     Show empathy and acknowledge the validity of the objection.

3.     Provide a clear and concise response that addresses the objection and highlights the benefits of your product or service.

4.     Use specific examples or case studies to support your response and build trust with the customer.

5.     Ask open-ended questions to understand the customer’s needs and tailor your response accordingly.

6.     Use objection handling techniques such as the “feel, felt, found” method to demonstrate that you understand the customer’s concerns and how you have helped others in similar situations.

7.     Close by summarizing the conversation and asking for the customer’s business.